Imports (On site - Guadalajara)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Coordinator

• BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience
• 1 year in a similar role is preferred.
• Responsible under general supervision
• Relies on senior colleagues to provide accurate solutions for issues.

Key Activities and general responsibilities
Outbound order receipt / Inbound purchase write-up & Processing

• Receive and process orders/purchase write up
• Follow up with internal or external customers to clarify orders/purchase write up if needed.
• Communicate orders internally according to the established process.
• Assure ownership of operational costs.
• Validate Quality Assurance approval of vendor/item and certification link.

Logistics (Outbound)

• Responsible for tracking and order distribution
• Facilitate product releases and pick-ups with 3rd party warehouses as needed.
• Arrange domestic truck freight with our carrier partners.
• Prepare appropriate documentation for customers.
• Verify and track orders and shipments.
• Ensures that all processes and procedures are completed following established guidelines.
• Manage relationships with the warehouses.
• In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
• Perform additional duties as assigned.

Sales Support

• Support Account Managers / Traders with specific accounts.
• Hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries.
• Communicate issues/challenges to the Trade team.
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Create new customer/supplier relations in system

Knowledge required

• Experience in an Import/Export, Customer Service, and local logistics environment is preferred
• Proficiency in MS Office.
• Knowledge of Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skills

Hiring details

1. Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
2. Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
   1. After anniversary, 1 day to be WFH
3. Indefinite contract after training period