Logistics Coordination (On site - Guadalajara)

The Logistics Coordinator is responsible for managing customer interactions and processing orders to ensure smooth and efficient operations. This role involves handling inquiries, tracking shipments, coordinating with internal teams and external partners, and ensuring accurate and timely deliveries. 

Responsibilities

• Receive and process orders and purchase write-ups.
• Follow up with internal or external customers to clarify orders or purchase requests if needed.
• Confirm orders promptly and communicate them internally following the established process.
• Answer customer inquiries and maintain a basic understanding of products and commodities to respond to most inquiries.
• Track and verify orders and shipments, identifying potential shipment delays and working toward resolution.
• Prepare appropriate documentation for customers and assist with resolving shipping, product, and invoice problems.
• Ensure processes and procedures follow established guidelines.
• Manage relationships with warehouses and customers while addressing inventory discrepancies.
• Track shipments, update the system, and communicate with shipping lines, terminals, and customs brokers regarding shipment releases.
• Provide the finance team with necessary shipment information and track payment status.
• Maintain customer service by arranging documentation, freight release, and invoices for direct deliveries to customers.

Requirements

Academic/Training

• Minimum Academic Training: Bachelor’s degree in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineering (or to be a current student in one of these fields).
• Languages: Spanish & English (C1 required).

Experience

• Analyst level: 1-2 years of experience in a similar role.
• Experience in an Import/Export, Customer Service, or Local Logistics environment is preferred.

Skills & Technical Knowledge

• Knowledge of Contact Management Systems and Database Software.
• Familiarity with Inventory Software and Order Processing Systems (preferred).
• Strong time management skills and willingness to learn.

Job Details

• Type of Contract: Direct hire.
• Work Schedule: Full time. Monday through Saturday.
• Work Modality: On site position Monday to Saturday (Guadalajara office).

We are an international company focused on providing services and developing administrative, management, and technology solutions for businesses in the public and private sectors. Our operations span Spain, the United States, Mexico, Central America, and South America.

Our mission is to foster strong teams and attract talented professionals seeking stability and growth. We are committed to maintaining and promoting a positive work environment that ensures our employees thrive in dynamic and collaborative settings.