Customer Account Coordinator (On site - Andares, Guadalajara)

Zapopan, Puerta de Hierro, Jalisco, Mexico
Full Time
Mid Level
​​​​​Responsible for servicing external and internal customer needs and proactively participating in the operation process

Junior
  • BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience
  • From 1 up to 3 years in a similar role is preferred.
  • Responsible for portfolio of account(s) under general supervision

Mid
  • BS in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer or equivalent years of experience
  • 3 – 4 years in a similar role is preferred.
  • Responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship
  • Profound knowledge on rules, regulations/laws for own (relatively complex) working area.
  • Notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.

Key activities and general responsibilities
Outbound order receipt / Inbound purchase write-up & Processing  
  • Receive and process orders/purchase write up
  • Assure ownership of operational costs.
  • Validate Quality Assurance approval of vendor/item and certification link.
Logistics (Inbound) 
  • Follow up in a timely matter on a production-ready date with the supplier.
  • Close communication with the Quality Assurance team for shipment approvals.
  • Import product into the USA, according to the purchase terms.
  • Follow up the release of shipments with Steam Shipping Lines, terminals, and Customs brokers.
  • Provide the finance team with the necessary information about each shipment and keep track of payment status.
  • Manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
  • Track shipments and update the system.
Sales Support    
  • Support Account Managers / Traders with specific accounts.
  • Answer customer inquiries.
  • Communicate issues/challenges to the Trade team.
  • Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
  • Create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required
  • Experience in an Import/Export, Customer Service, and local logistics environment is preferred
  • Proficiency in MS Office.
  • Contact Management Systems
  • Database software
  • Inventory Software
  • Order processing systems preferred
  • Thrives and works well in tied ambiguous situations and deadline pressures well
  • Time management skills
  • Willingness to learn.
  • Record-keeping, tracking shipping, and data analyses
  • High level of initiative/proactivity
  • Extremely detail-oriented
  • Strong organizational skills and ability to multitask
  • Customer service mindset
  • Very good verbal and written English communication skill
Hiring details
  1. Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
  2. Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
    1. After anniversary, 1 day to be WFH
  3. Indefinite contract after training period
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